Delete Your MedCopilot Account

Last updated: April 29, 2026

1. How to Delete Your Account

You can request deletion of your MedCopilot account at any time.

Option 1: Delete Account in the App

If the Delete Account option is available in your version of the app:

• Open MedCopilot
• Go to Settings
• Select Delete Account
• Confirm the deletion request

Option 2: Request Deletion by Email

If you cannot access the app, email us at:

support@balancedietlife.com

Please include:

• Your account email address, if you used one
• A clear request such as: “Please delete my MedCopilot account”

2. What Data Is Deleted

When your account deletion request is processed, we delete account-related data associated with your MedCopilot account, where applicable, including:

• Authentication account information
• Subscription or access status stored for app functionality
• Usage-limit records associated with your account
• Other backend account records linked to your account identifier

3. Local Health Data on Your Device

MedCopilot stores health records locally on your device by default. This can include health and fitness information such as heart rate, blood pressure, blood glucose, sleep, weight, activity, meals, notes, lab results, and other records you enter.

You can delete local data by:

• Deleting records directly in the app
• Using any available in-app clear/reset option
• Uninstalling the app, which removes locally stored app data from the device

4. Backups and Exported Files

If you created backups or exported files, you are responsible for deleting those files from wherever you stored them, such as your phone storage, computer, or cloud storage provider.

5. Data We May Keep Temporarily

We may retain limited information where required for legal, security, fraud prevention, payment, tax, or compliance reasons. Where retention is required, we keep the minimum necessary information and only for as long as required.

6. Processing Time

Account deletion requests are normally processed within 7 days. In some cases, verification may be required before deletion can be completed.

7. Contact

For account deletion or privacy questions, contact:

support@balancedietlife.com